Shipments and returns

Arranging and Anticipating Delivery

Important Home Delivery Information

With regards to section 3, our standard ‘Free Inclusive’ delivery refers to deliveries within most of mainland United Kingdom (England, Scotland and Wales) using our own and/or national carriers as required.

Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles will incur an extra delivery charge and may possibly incur an extended lead time. (Please note that certain items may not be deliverable at all to these areas).

Ukx ltd reserves the right to cancel any order placed with us where it is logistically impossible for us to deliver the goods to that supplied location address. Where this is the case the order will be treated as cancelled and any monies already paid will be refunded in accordance with our refunds policy.
The following postcode prefixes may also incur an extra delivery charge depending on the carrier that is required for the goods in question: 

(These postcodes and also BT (Northern Ireland) postcodes are not ‘Next Day Delivery’ as advised by the automated email. Deliveries can take between an extra 2-4 working days).
Please Note 

Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges, please see individual product pages for more details. In all cases for further information and clarification regarding delivery information an delivery surcharges please contact our dedicated Sales Team prior to placing your order on 0161 408 4088
Other Branded Garden Buildings

Delivery to most UK mainland destinations - please see individual product pages for further details.
Other Products

Delivery can be made to most UK mainland destinations. Some areas may incur an extra delivery charge dependant on the product purchased usually due to the size and/or weight of the goods and/or the carrier that is required to carry those goods. Where this is the case please see individual product descriptions for details.
Additional Information

Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges that may be required. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point. You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us. These can be obtained by the companies own individual websites.

Any time scales or dates stated on our website or emails regarding our delivery are ESTIMATES only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to with you an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us prior to delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect.
Order Confirmation

Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.
Delivery Estimates

We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice regarding delivery prior to placing your order, they can be contacted on 08000 748 131.

Next Working Day Deliveries

Where any next working day delivery is offered in the product pages, orders must be placed by 12 noon to be processed in time for a next day delivery. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). Next day deliveries cannot be guaranteed and we offer no compensation for failure to deliver next day as requested. Where we do fail to meet our next day delivery obligation and the goods are subsequently delivered on another day we will refund the next day delivery charge to you so long as the error was on our part or that of our nominated carriers. We cannot refund the fee if the error was due to incorrect information being supplied at the time of order for this service which subsequently causes failure of the next day delivery or if the delivery is made next working day but refused at point of delivery or no one is in to accept the delivery when it arrives and no signed note has been left or received by us stating that the goods can be left unattended.
Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery. If this is the case we will of course notify you, prior to the re-delivery, of any charges that may be incurred.

All delivery times quoted on the product pages and on our web sites are Estimated Delivery times only and cannot be guaranteed.
Please Note 

Our delivery service is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us prior to delivery on 0161 408 4088.